Frequently Asked Questions
We have provided answers to some of the most common questions about our custom printing services.
If you do not see the answer here, please call (800) 757-5646 or send us a message email@example.com and we would be happy to help you.
Does Branded Screen Printing have a minimum screen printing order?
Branded Screen Printing does require a low, 12 piece minimum order. We are happy to create your unique t shirt design, even at only 12 quantity. However, the more you order, the less the price per shirt.
How long will it take to have my order completed?
We allow 5-7 days for production after you have approved your proof. Your order will ship on that business day. Delivery time varies depending on your location and the shipping that you request. Branded does have rush services if you need your order faster.
Need your order fast?
No problem, rush services are available. We will do whatever it takes to ensure timely delivery of your garments. Call today (800) 757-5646!
When is payment due?
Branded does require a 100% payment to start the order. If your company or organization uses a PO system, please let us know and we can update your account.
What is a specialty ink?
A screen printing specialty ink is something besides a regular plastisol ink. We do have additional, fun inks available, including glitter, foil, discharge, glow in the dark and more. Visit our screen printing page for more information and samples.
Can you match Pantone (PMS) colors for screen printing?
Branded Screen Printing does match PMS (Pantone ) colors. Please be sure to include the PMS (Pantone) color in the order to be sure that it gets printed.
What happens if the color of ink isn’t exactly what I viewed online?
Screen Printing Ink colors may vary depending on your computer monitor. The colors will be close, possibly varying by a shade or tint of a color. If you do need a specific color, please send us the Pantone color when placing your order.
Where can I print my design on the garment?
Please view this link for our standard print locations and sizes common print locations. If you have something specific, just let us know and we will see if we can print it.
Can I get a catalog?
Please visit our online catalogs to see the different items that we have to offer browse catalogs. There are hundreds of custom items to view.
What happens if I cancel my order?
If you cancel your order after the garments have been ordered, but production has not started, a 20% restocking fee for ordered garments will be due. Production may begin anytime after the order is approved. Please call us to confirm that your order has not started if you are considering cancelling.
Do you have contract pricing?
Yes! You can check out our contract pricing sheet by clicking here.
Do I have to get all the same color garment in an order?
Nope! You can get multiple colors within the same order as long as the ink colors and design remain the same. If you would like to change the ink color, there is a $10.00 charge each time.
How do I get a quote?
You can email your order 24 hours a day, 7 days a week to firstname.lastname@example.org. Once we receive it, we will send you pricing within 24 hours. You can also visit our How To Order page to find out other ordering methods.
What happens when I submit a custom design via email or the designer?
When you upload your art, it is emailed to us to view! Our designers take a look at it and email you back within 24 hours with questions or comments. If you have questions, you can include those in the comments section before uploading your artwork. If you want to make sure that your artwork arrived, please give us a call.